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What is Conversation Design? What path is needed to deepen this professional path? What is VoiceLunch? What's in the future of Conversation Design and voice technology? We talk about it with Mary Tomasso. Alessio Pomaro Alessio Pomaro Apr 16, 2021 •2 min read What is Conversation Design? What is Conversation Design? Conversation Design is the planning of conversations that take place in interactions between users and bots, which can represent brands or entities. Conversational agents can integrate into chatbots / voicebots , telephone agents (IVR), voice applications , messaging systems, etc.
Why will it be increasingly important for brands? How do you become a India Mobile Number Data conversation designer? What is in the future of this profession and voice technology ? In this podcast episode, together with Mary Tomasso (conversation designer and linguist) we answer these and other questions. The highlights 01:23 What does Conversation Design mean and why is it important today? 02:47 Let's create an assistant for a brand! 06:18 What is the Wizard of Oz in Conversation Design? 07.39 The path you recommend for those who want to learn more about Conversation Design 10.28 Conversation Design in Italy and abroad 12.07 What is VoiceLunch? 2.31pm The future of Conversation Design and Voice Technology 4.40pm In summary, what is Conversation Design? 17:13 The importance of knowing the Customer Journey 18:12 What is Brand Quiz? Mary, therefore, told us some very interesting and also, in certain moments, very technical aspects.
Conversation Design , therefore, trying to simplify, has the aim of designing the best interaction experience between people and a brand... interaction that takes place through conversation... for example using a voice application , or with a chatbot , at telephone , or whatever. Clearly, the conversation designer 's work does not stop at planning, but continues in the conversation analysis phase, with the aim of improving them further and further. During the chat, as you heard, we talk about customer journeys . What does it mean? It means that it is essential not only to design conversations , but also to identify when it makes sense to offer a " virtual assistant " who talks to people. Let's take a practical example . For a company that sells its products online, where could it be interesting to insert a virtual assistant? For example in the form of a virtual assistant within the website.
Why will it be increasingly important for brands? How do you become a India Mobile Number Data conversation designer? What is in the future of this profession and voice technology ? In this podcast episode, together with Mary Tomasso (conversation designer and linguist) we answer these and other questions. The highlights 01:23 What does Conversation Design mean and why is it important today? 02:47 Let's create an assistant for a brand! 06:18 What is the Wizard of Oz in Conversation Design? 07.39 The path you recommend for those who want to learn more about Conversation Design 10.28 Conversation Design in Italy and abroad 12.07 What is VoiceLunch? 2.31pm The future of Conversation Design and Voice Technology 4.40pm In summary, what is Conversation Design? 17:13 The importance of knowing the Customer Journey 18:12 What is Brand Quiz? Mary, therefore, told us some very interesting and also, in certain moments, very technical aspects.
Conversation Design , therefore, trying to simplify, has the aim of designing the best interaction experience between people and a brand... interaction that takes place through conversation... for example using a voice application , or with a chatbot , at telephone , or whatever. Clearly, the conversation designer 's work does not stop at planning, but continues in the conversation analysis phase, with the aim of improving them further and further. During the chat, as you heard, we talk about customer journeys . What does it mean? It means that it is essential not only to design conversations , but also to identify when it makes sense to offer a " virtual assistant " who talks to people. Let's take a practical example . For a company that sells its products online, where could it be interesting to insert a virtual assistant? For example in the form of a virtual assistant within the website.